Cancel an order

Step 1: Sign In

Before proceeding with the cancellation, please log in to your Lalaas account.

---

Step 2: Find Your Order

• Go to your “My Orders” section.
• Select the order you wish to cancel from the list of your recent orders.

---

Step 3: Check Eligibility for Cancellation

• You can cancel your order within 24 hours of placing it or before it is shipped.
• Please note, orders marked as “Shipped” or “In Transit” cannot be canceled online. In such cases, please contact customer support.

---

Step 4: Cancel Your Order

• If your order is eligible, you will see a “Cancel Order” button next to the order.
• Click the “Cancel Order” button to submit your cancellation request.

---

Step 5: Confirmation

• After submitting the cancellation request, you will receive a confirmation email.
• Your order will be canceled, and a refund will be processed to your original payment method within 3-5 business days.
• If your cancellation request cannot be processed due to shipping or delivery status, you will be notified, and you can return the item for a full refund after receiving it.

---

Step 6: Contact Support (If Needed)

If you have any issues canceling your order or need further assistance, save your time by chatting with “Lala,” our AI-powered assistant. Lala is available on every page of our site to help you with a wide range of tasks:

• Order Cancellations: Cancel your orders directly through the chat.
• Order Status: Get real-time updates on the status of your orders.
• Refunds: Check the status of your refund requests.
• Returns: Start a return process if eligible.
• Product Queries: Ask questions about products, availability, and features. If you don’t know the product name, describe it, and Lala will help you find it!
• Discounts & Coupons: Get details on ongoing discounts, special offers, and how to use promo codes.
• Shipping Costs: Inquire about shipping rates and delivery times for your location.
• New Trends: Stay updated on the latest trends in each category and receive product recommendations based on your interests.
• Account Assistance: Get help with your account, password recovery, or any issues related to your profile.

Just click on the “Lala” icon at the bottom right corner of your screen, and Lala will assist you immediately with any of these services!

If you prefer to speak with a human, you can also contact our customer support team:

• Email: support@lalaas.com
•  

---

Cancellation Policy

• Cancellation Timeframe: Orders can only be canceled within 24 hours of placement or before shipment.
• Non-Cancellable Items: Some products (such as digital downloads, perishable items, or customized goods) may not be eligible for cancellation.
• Refund Process: Once your cancellation request is approved, your refund will be processed to the original payment method. This may take 3-5 business days, depending on your bank.

---

Frequently Asked Questions

1. How do I know if I can cancel my order?

   • If the order status is “Processing,” it is eligible for cancellation. If it’s already “Shipped,” it’s too late for a cancellation, but you can return the product after receiving it.

2. How long will it take to get my refund?

   • Refunds usually take 3-5 business days to appear in your account, depending on your payment method.

3. Can I cancel a subscription-based order?

   • Yes, you can cancel subscription orders by following the cancellation process above. For recurring orders, cancellation will stop future payments.